Shipping Policy

Last Updated: July 2026

Shipping Policy

At Kaprell, we are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your doorstep.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order through our website, you agree to the terms outlined below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During periods of high demand, promotional events, or public holidays, processing times may be slightly longer.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been prepared for shipment, you will receive a confirmation email with tracking information, when available.

Shipping Destinations

Kaprell currently ships to multiple international destinations.

Shipping availability may vary depending on your location and local carrier coverage.

If we are unable to deliver to your address, you will be notified before your order is completed whenever possible.

Estimated Delivery Times

Estimated delivery times vary depending on the destination country and shipping method.

Typical delivery estimates are:

  • United Kingdom: 5–10 business days
  • Germany: 5–10 business days
  • Spain: 5–10 business days
  • Other European countries: 5–12 business days
  • International destinations: 7–20 business days

These timeframes are estimates only and are not guaranteed.

Actual delivery times may vary due to circumstances beyond our control.

Shipping Costs

Shipping fees are calculated during checkout based on:

  • Destination
  • Shipping method
  • Promotional offers
  • Order value

From time to time, Kaprell may offer free shipping promotions for eligible orders.

Any applicable shipping charges will always be displayed before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive an email containing tracking information whenever tracking is available.

Tracking updates are provided directly by the shipping carrier.

Please note that tracking information may take 24 to 72 hours to become active after shipment.

Multiple Shipments

To ensure faster delivery, products purchased in the same order may occasionally be shipped separately.

If this occurs:

  • You will not incur additional shipping charges.
  • Each shipment may have its own tracking number.
  • Items may arrive on different dates.

Delivery Delays

Although we work closely with our logistics partners, delivery delays can occasionally occur due to circumstances outside our control, including:

  • Customs inspections
  • Severe weather conditions
  • Transportation disruptions
  • Carrier delays
  • Public holidays
  • High seasonal demand
  • Unexpected logistical issues

We appreciate your patience and will always do our best to keep you informed.

Customs, Duties and Taxes

For international shipments, customs procedures may apply depending on your country's regulations.

Any applicable import duties, customs fees, VAT, or local taxes are determined by local authorities and remain the responsibility of the customer unless otherwise stated at checkout.

Kaprell has no control over these charges.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is submitted, processing or delivery may be delayed.

If you notice an error in your shipping information, please contact us as soon as possible.

While we will make every reasonable effort to assist, we cannot guarantee that address changes can be made once an order has entered the fulfillment process.

Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect address
  • Customer unavailable
  • Refused delivery
  • Failure to collect from a local pickup point

the package may be returned to the shipping partner.

Additional shipping charges may apply if reshipment is requested.

Lost Packages

If your package appears to be lost during transit, please contact our Customer Support team.

We will work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

Investigations may require several business days depending on the carrier.

Damaged Packages

If your package arrives visibly damaged, we recommend:

  • Taking photographs before opening the package.
  • Photographing the damaged product.
  • Contacting our Customer Support team within 48 hours of delivery.

Providing clear photographs helps us resolve claims more efficiently.

Delivery Confirmation

A shipment is considered delivered once the carrier confirms successful delivery to the address provided during checkout.

If tracking indicates successful delivery but you have not received your package, we recommend:

  • Checking with household members or neighbors.
  • Looking around your property's safe delivery locations.
  • Contacting the shipping carrier.
  • Contacting Kaprell if further assistance is required.

Shipping Restrictions

Certain products may not be available for shipment to specific countries due to:

  • Local regulations
  • Carrier limitations
  • Import restrictions
  • Product compliance requirements

If any restriction affects your order, our support team will contact you.

Sustainability

Whenever possible, Kaprell works with logistics partners committed to improving transportation efficiency and reducing environmental impact through optimized shipping practices and responsible packaging.

Contact Us

If you have any questions regarding shipping or delivery, our Customer Support team will be happy to assist.

Email: support@kaprell.com

Business Hours: Monday – Friday

Response Time: Within 1–2 business days

At Kaprell, we understand that timely delivery is an important part of your shopping experience. We are committed to providing transparent communication, reliable shipping updates, and responsive customer support every step of the way.