Last Updated: July 2026

1. Introduction

Welcome to Kaprell.

Your privacy is important to us. This Privacy Policy explains how Kaprell ("Kaprell", "we", "our", or "us") collects, uses, stores, shares, and protects your personal information when you visit our website, purchase our products, or interact with our services.

We are committed to handling your personal information responsibly, transparently, and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR), the UK GDPR, and other applicable consumer privacy regulations.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website, we may collect different types of information.

Personal Information

This may include:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Company name (if applicable)

Order Information

When placing an order we may collect:

• Purchased products
• Order history
• Payment status
• Shipping preferences
• Delivery information

Payment Information

For your security, Kaprell never stores complete payment card information.

Payments are securely processed through certified third-party payment providers.

We may receive limited information such as:

• Payment confirmation
• Payment method
• Transaction identifier

Device Information

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Time zone
• Referral URLs
• Website activity

Usage Information

We may collect information regarding:

• Pages visited
• Products viewed
• Search history
• Shopping cart activity
• Time spent on pages
• Click behavior
• Navigation patterns

3. How We Use Your Information

We use personal information to:

• Process and deliver your orders
• Verify transactions
• Prevent fraud
• Provide customer support
• Respond to inquiries
• Improve our products and services
• Personalize your shopping experience
• Send order updates
• Process returns and refunds
• Improve website performance
• Conduct analytics
• Comply with legal obligations

Where permitted by law, we may also send promotional communications regarding products, offers, or updates that may be relevant to you.

You may unsubscribe from marketing communications at any time.

4. Legal Basis for Processing

Where required under GDPR, we process your personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection against fraud and abuse

5. Cookies

Kaprell uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Maintain your shopping cart
• Improve website functionality
• Analyze traffic
• Measure marketing effectiveness
• Personalize content

Cookies may include:

Essential Cookies

Required for website functionality.

Performance Cookies

Used to understand website performance.

Analytics Cookies

Help us understand visitor behavior.

Marketing Cookies

Used to provide relevant advertising and promotional content.

You may manage cookie preferences through your browser settings or our cookie banner where available.

6. Sharing Your Information

We never sell your personal information.

However, we may share limited information with trusted service providers necessary to operate our business.

These may include:

• Payment processors
• Shipping carriers
• Fulfillment partners
• Customer support providers
• Email service providers
• Fraud prevention services
• Analytics providers
• Marketing platforms

Each partner is required to process your information securely and only for authorized purposes.

7. International Data Transfers

As an international business, your personal information may be transferred to countries outside your country of residence.

Whenever such transfers occur, we implement appropriate safeguards consistent with GDPR and applicable privacy regulations.

These safeguards may include:

• Standard Contractual Clauses (SCCs)
• Adequacy Decisions
• Contractual protections
• Secure data processing agreements

8. Data Retention

We retain personal information only for as long as necessary to:

• Complete orders
• Provide customer support
• Meet legal obligations
• Resolve disputes
• Prevent fraud
• Maintain accounting records

When information is no longer required, it is securely deleted or anonymized.

9. Data Security

Protecting your information is one of our highest priorities.

We implement industry-standard technical and organizational measures including:

• SSL encryption
• Secure payment processing
• Access controls
• Internal security procedures
• Password protection
• Encrypted communications
• Continuous monitoring where appropriate

While no system can guarantee absolute security, we continuously work to protect your personal information.

10. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with your local data protection authority

We respond to privacy requests within the timeframes required by applicable law.

11. Marketing Communications

If you choose to receive marketing communications, we may send:

• Product updates
• Promotions
• Special offers
• Newsletters
• New collection announcements

You may unsubscribe at any time using the link included in our emails or by contacting our customer support team.

12. Children's Privacy

Kaprell does not knowingly collect personal information from individuals under the age of 16.

If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete such information.

Parents or legal guardians who believe a child has provided personal information may contact us at any time.

13. Third-Party Services

Our website may contain links to third-party websites or services.

These websites operate independently and maintain their own privacy policies.

Kaprell is not responsible for the privacy practices of external websites.

We encourage you to review their privacy policies before providing personal information.

14. Fraud Prevention

To protect our customers and business, we may process certain information to:

• Detect fraudulent transactions
• Prevent unauthorized account activity
• Verify identity when necessary
• Protect payment security
• Comply with financial regulations

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Legal changes
• Regulatory updates
• Service improvements
• New technologies
• Business developments

Any changes will become effective upon publication on this page.

The "Last Updated" date will always indicate the latest revision.

16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Kaprell Customer Support

Email: support@kaprell.com

Business Hours: Monday – Friday

Response Time: Within 1–2 business days

17. Your Trust Matters

At Kaprell, we believe privacy is more than a legal obligation—it is a commitment to the trust our customers place in us. We are dedicated to protecting your personal information, being transparent about how it is used, and continuously improving the security of our services so you can shop with confidence.